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Client Success Manager
January/February 2025
Amsterdam
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The Netherlands
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Full time
About the role:
As a Client Success Manager, you'll act as a trusted partner to our clients and supply chain partners, ensuring they achieve their goals with our platform. This role combines account management, process optimisation, data-driven insights, and cross-functional collaboration. You'll be pivotal in driving client satisfaction and retention while helping us refine our products and services.
This is a unique opportunity for someone eager to make an impact in the sustainability-driven fashion industry and grow within a forward-thinking organisation.
Your key responsibilities:
- Onboarding: Lead onboarding sessions for new clients and supply chain partners, ensuring a smooth and engaging start.
- Account management: Set quarterly and yearly targets to manage and nurture clients and their supply chain partner relationships. Secure the upsell target for your client base.
- User support: Provide proactive assistance to users, resolving issues and ensuring they maximise the platform’s potential.
- Process automation: Collaboratively drive automation projects to streamline workflows for our users and internal teams to ensure scalability.
- Data reporting: Track and report on key client success metrics to identify opportunities for improvement.
- Collaboration: Work closely with Sales and Marketing to align efforts and share insights for growth.
- Product feedback: Partner with the Product team to enhance our platform, incorporating client feedback and industry needs.
About you
- 1-3 years of experience in a Client Success, Account Management, or similar role, preferably in a SaaS environment.
- Customer oriented: ability to take personal responsibility and be proactive in commercial endeavours.
- Experience with tools such as PowerBI, Vitally (CRM), Intercom, Jira, and others is essential.
- Experience in the fashion industry or working with sustainability-focused organisations is a bonus.
- Strong communication skills, with the ability to build trust and rapport with clients.
- Analytical mindset with proficiency in reporting tools and an eye for trends and patterns.
- Proactive problem-solver who thrives in a dynamic, fast-paced setting.
- Collaborative team player who can work effectively across departments.
The skill set you will be working on:
Get ready to level up your skill set in this role and become a true master in no time, with the coaching and encouragement from your manager. Some areas you will further develop yourself in professionally:
- In-depth experience in client success and account management in a pioneering SaaS platform.
- Opportunities to lead and innovate within the sustainability-driven fashion industry.
- A supportive team culture focused on growth, creativity, and impact.
About us
tex.tracer is the go-to transparency platform for the fashion industry. Our platform gives brands and consumers insight into the product’s journey, from material source to retail. The platform enables verification of each step in the supply chain, using Blockchain Technology. By scanning an on-garment QR code, tex.tracer shows users who made their clothes, how they are made, and what they are made of.
We’re problem-solvers, with sustainability deeply nested in our hearts. We thrive by following our mission to create a better fashion industry. Working at tex.tracer equals creating impact. It’s not always easy as we are frontrunners in our field. But you will be working with like-minded people, keeping the energy at the office high and fun! We stand for a transparent, progressive and inclusive environment. Also, failures are celebrated so we can learn from them and improve as we embark on this journey together!
Sounds like you? Email us at hello@tex-tracer.com! We can’t wait to hear from you.